FAQs

Everything you need to know about ViaBill can be found here. Don't see the answer you're looking for? Use the chat box below to reach out.

Basics

What is ViaBill?

ViaBill is a payment solution for purchases up to $300. ViaBill enables you to “Buy now and pay later” in four equal monthly installments, interest-free.

No credit checks required.

Instantly approved in the checkout flow.

We authorize 25% on your card upon checkout and retain it until the full amount is paid.

Why should I add ViaBill to my store?

ViaBill is proven to increase conversions and AOV.

 

The ViaBill Price Tag is an attractive way for your customers to see how low their payment can be in comparison with your full purchase price.

 

Allowing your customers the option to pay in monthly installments opens up the potential for them to spend more, increasing your revenue.

What countries does ViaBill operate in?

ViaBill operates in Denmark, Norway, and the USA. You can use ViaBill in the USA if your company:

  • Sells goods to the US market
  • Has a US bank account

Your customers are required to:

  • Have a valid and verifiable US mobile number
  • Use a US credit or debit card to make a purchase

 

How do I sign up?

Please complete our simple merchant sign-up form on our home page. Once completed, we will reach out to finish the sign-up process.

 

Alternatively, you may click on our chat bot on the bottom right-hand corner of our website and schedule a meeting with someone from our team at a time convenient for you.

How do I get paid and who assumes the risk?

ViaBill pays you upfront and assumes all fraud and credit risk. Please click here to read our terms and conditions.

What e-commerce platforms do you support?

We currently fully support Shopify, Magento, WooCommerce, and PrestaShop.

 

We also support Ecwid, Opencart, Zencart, Oscommerce, Drupal Commerce, Ubercart, and Virtuemart.

Do the ViaBill Price Tag’s help?

You bet! Our merchant partners that feature the ViaBill PriceTag on their product page and cart page (eg. “Only $15 /month with ViaBill”) experience a significant increase in sales and average order size.

 

When you click on the Price Tag, it explains how easy it is to use ViaBill and prompt the visitor to select ViaBill at checkout.

 

Don’t worry about having to add special code to your website. The ViaBill team will set everything up for you. All that you have to do is get ready to prepare more orders!

Managing ViaBill Orders

How do I know ViaBill has approved an order?

ViaBill has approved an order what the order status says, “Approved by ViaBill”.

My customer wants to modify the ViaBill order. How do I handle this?

Once ViaBill has approved an order, the order details and order value cannot be changed. The Merchant is able to issue partial or full refunds if items are not in stock or cannot be fulfilled. ViaBill does not support the addition of items to an order.

 

A customer will need to place a new order for the additional items or cancel the previous order and create a new order for all the items they wish to purchase.

How do I cancel an order?

To cancel an order, follow the full refund process outlined above and refund the full amount of the order.