FAQs

Everything you need to know about ViaBill can be found here. Don't see the answer you're looking for? Use the chat box below to reach out.

The Basics

What is ViaBill?

ViaBill is a payment solution that empowers you to “Buy Now and Pay Later” in simple, interest-free installments. We break down the total cost of your purchase into smaller payments, spread over at least 4 months. We charge 25% of the purchase on your debit or credit card upon purchase. We’ll then charge the monthly payment to your card every month. No interest or processing fees are charged to you – as long as you pay everything off on time, you only pay for what you ordered!

When you complete a purchase with ViaBill, the merchant ships your product immediately – so you get to enjoy your item before you’re finished paying for it!

ViaBill automates the remaining payments through whichever payment method you have on file, with text and email reminders before each payment is processed. You can always log in to your account and change your payment method. Additionally, if you want to pay off your orders early, you can do so at no extra cost.

How does ViaBill work?

Once you’re ready to check out, select ViaBill as a payment method. Returning customers will log in, and new customers will need to create an account and provide a payment method. After you’re approved and you complete the checkout, the merchant will ship your products just like they would with any other payment method.

Information needed to create an account:

  • Email
  • Phone number (must be verified in checkout)
  • A valid debit or credit card

While our goal is to be able to approve every order, there are some situations where we might not be able to approve your order.

Interest-free? How do you make money?

There’s no catch! ViaBill is completely interest-free for shoppers. Merchants pay us a fee, so you can Buy Now and Pay Later.

Who can get approved for ViaBill?

To use ViaBill, you must be 18 years or older (19 years or older in Alabama or if you are a ward of the state and live in Nebraska) and have a valid U.S. mobile number, debit or credit card, and email address.

If you’re worried about credit checks, don’t worry! ViaBill doesn’t qualify as a credit product per United States regulations (Reg Z), so there is no credit check processed.

Why didn't I get approved?

Do you have enough funds available? Typically, we check to make sure you have at least 25% of the total order cost available at the time the order is placed.

Did you use a prepaid card? We only take valid debit or credit cards, so try to add one of those.

The overall amount outstanding on your account. Paying off any due amounts can help increase your likelihood of approval.

The overall value of your new order. Reducing the order amount, or splitting it into smaller transactions, can help!

Payment methods linked to your account. Adding another debit card, credit card or bank account can help us better understand your repayment ability, which can help get orders approved!

Does ViaBill perform a credit check?

We don’t perform any credit checks and therefore won’t affect your credit score in any way.

Does ViaBill report to credit bureaus?

While this is something we look to offer in the future, it is not something we currently offer. However, if you fail to make your payments and the overdue amount must be turned over to a collections agency, that may be reported to the credit bureaus.

What is the checkout process like with ViaBill?

We’ve made checkout fast and easy! Simply select ViaBill at checkout, and either log back in or create the account and add a payment method. We do secure checkout by sending a one-time-password to your phone, so please make sure your phone is nearby! Our system will then look at the order and make a decision on whether or not we’re able to approve you.

 

This process typically takes less than two minutes for new customers and just a couple of seconds for returning customers.

You’ll receive confirmation through your email, and you can always log in to your ViaBill dashboard to check on the payment amounts and due dates.

If you have questions about your order after checkout, like changing a quantity or when your item will ship, please reach out to the merchant directly.

Why wasn’t I approved?

While we strive to offer all applications a payment plan through ViaBill, we aren’t able to approve every order. If you aren’t approved, we notify you instantly – and then you can checkout as normal using a credit card or debit card, or whatever other payment methods the merchant supports.

Our system assesses each order individually and takes into account multiple factors. The main factors are if you have enough funds available (we like to see at least 25% of the total price available) and the overall amount of the order you’re trying to place (lowering the amount can often help).

We do understand that it can be frustrating to not have a clear limit, like with a credit card. However, our unique approval process is what helps allow us to have a system that is at no extra cost to you.

Is ViaBill secure?

We believe security is critically important. That’s why ViaBill doesn’t hold your credit card information. Instead, it’s with one of the most secure companies in the world – Stripe.

Managing Your Account

How do I sign up for ViaBill?

Select ViaBill as your payment method while checking out with any ViaBill online merchant partner. You can see a list of our participating merchant partners by visiting our website.

How do I pay off my order in full?

Once you receive your login info for MyViaBill Portal (which should arrive once your order has shipped), you can navigate to the “Profile” section and click on “Preferred Settlement.” From there, you can enter either a partial payment or the full outstanding balance. When you confirm, we will directly charge your card/account on file for the amount specified and clear your balance.

When do I make my first payment?

Your first payment of 25% of your total purchase is due at checkout and you pay us the rest later. We’ll then charge 25% of your total purchase to your card every following month with 0 interest until it’s repaid.

How do I settle my account?
How do I make a manual payment?
How do I check how much money I have left?

Login to your MyViaBill Portal.
On your dashboard, you can see the amount you currently used and the amount you have left of your credit. 

How do I change my password?

Login to your MyViaBill Portal.
Head over to your profile, click on change password, enter your new password, confirm the new password. Finally, click on submit. 

 

How do I change my phone number?

Login to your MyViaBill Portal.
Head over to your profile, click on change your phone number. Here you can edit your phone number, change it and enter the new one. Finally, click on save. 

How do I change my email address?

Login to your MyViaBill Portal.
Head over to your profile. Here you can simply edit your email address to your preferred email address. That’s it, you’re all set!

How do I change my card?

Login to your MyViaBill Portal. 
Now, head over to “cards”. Here you have the option to add a new credit. Click on it and enter your card information. Once you’re done click on submit. And you’re all set!

How do I see all my orders?

Login to your MyViaBill Portal.
Here, head over to account and this is where you can see at all your orders, amounts and balance. There you have it!

How do I connect my bank account?

Login to your MyViaBill Portal.
On your dashboard, click on “connect your bank account”, then click on continue, and select the bank you currently use. Now, enter your user ID and password, then click on submit. You’re all set!